Our client centered team works overtime to deliver unparalleled service and comfort while providing 24-hour emergency response, 365 days a year.
Water Damage Restoration
Water damage worsens as time passes. The more immediate the response, the less the ultimate damage
and the faster you are back to normal. Costly issues can arise within 72 hours if they are not addressed
properly. Only certified technicians can handle water damage restoration since returning your property
to its equilibrium is a fine science that requires the right amount of time, equipment and monitoring all
supported with leading edge documentation, typically through an independent source. Organic materials
are used at the outset to stabilize the environment and minimize any impact to the occupants. First General
has the staff to complete all initial, ongoing and final stabilization of the home’s humidity levels and the
moisture content of its materials. We commit to a 2 hour response time under normal circumstances and
will use sufficient drying equipment to complete stabilization in the shortest period possible.
Fire/Smoke Damage Restoration
Smoke continues to damage exposed surfaces and impact the home environment until cleaned with
appropriate organic cleaning solutions. Boarding up of unprotected openings prevents unlawful entry
and further damage. Once the site is stable and safe, a thorough scope of repairs can be generated
for approval by all parties, followed by the initiation of restoration. Only experienced professionals can
eradicate any residual smoke odor and return the home to its pristine condition. First General has the staff
to complete all initial, ongoing and final stabilization of the home’s ambient indoor air quality levels and the
odor content of its materials. We commit to a 2 hour response time under normal circumstances and will
use sufficient cleaning resources to complete stabilization in the shortest period possible.
Wind Damage Restoration
The greatest damage from wind may be related to the peeling of shingles or trees that fall on structures
and cause damage to roofs. If water enters the home as a result, the situation worsens immediately. First
General has the staff to complete all initial, ongoing and final stabilization of the home’s building envelope.
We commit to a 2 hour response time under normal circumstances and will use sufficient resources to
complete stabilization in the shortest time possible.
Catastrophic Storm Response
Catastrophic storms are increasing in frequency. An individual restoration contractor in your community
does not have the capacity to expand its normal service offering. With affiliate locations across Canada and
the United States, First General can bring together teams of professionals with additional resources to bear
within a day or two. Head Office management orchestrates this coordinated response to assist affected
communities as much as possible.
Vehicle Impact
Vehicle impact to a structure can lead to instability. Access must be restricted to any affected area so a
proper evaluation can be conducted by a professional engineer. First General has the staff to complete
the initial assessment of the extent of damage and the peril exposed. Subsequently, all ongoing and final
stabilization of the home’s structure can be completed under municipal codes and bylaws. We commit
to a 2 hour response time under normal circumstances and will use sufficient resources to complete
stabilization in the shortest period possible.
Vandalism Restoration
The psychological trauma of seeing your home vandalized can be significant. Those
memories must be immediately erased. First General has the organic materials and
competent staff to complete all initial, ongoing and final restoration of the home’s
interior. We commit to a 2 hour response time under normal circumstances and will use
sufficient resources to complete stabilization in the shortest time possible.
Content Claims Inventory Service
In many situations, the loss of sentimental possessions is paramount. When a fire or water damage
requires the assessment of contents, First General has access to leading experts in the restoration of
personal possessions. We orchestrate the presentation of all relevant documentation for you perusal and
claim and assist with value engineering decisions. Damaged contents deteriorate quickly but immediate attention can reverse their decline and restore them to prime condition.
The handling and possible moving of contents to a remote location for more specialized cleaning, or in
some cases putting the contents into sealed containers on site, are also normal occurrences resulting
from a claim. One major concern is always the ability to properly identify the contents and their condition
at the time of loss. First General has the expertise and technology to handle all contents inventorying and
documentation. This process will provide a complete photo library of your contents and their condition. This
process ensures that all document items are handled properly from the moment they leave your property,
to the minute they are returned to you. First General Services will provide you with a complete chain of
custody whether contents are being repaired, cleaned or disposed of.
In general our standard protocol is as follows:
- Determine cause, extent, quantum and special issues related to your claim with policyholder assistance, for presentation to your insurer.
- Complete minimum required emergency stabilization services for possessions and structure as required.
- Generate follow up reports complete with photographs and estimates for policyholder and adjuster use and await authorization to proceed.
- Develop project schedule for contents and structure and provide solutions to any issues that may arise.
- Photo or videotape the site.
- Pack, tag, take inventory and sort all content items. Develop plan for handling of contents and provide policyholder with documentation.
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