Our results-oriented team works hard to deliver unparalleled service and always provides 24-hour emergency response, 365 days a year.

Water Damage Restoration
Experiencing a flood in your home, office or commercial facility can be a true nightmare. Our member professionals have the equipment and experience necessary to handle the most challenging situations. There are critical procedures should be implemented quickly or your loss could be much higher. Our technology and equipment can handle any type of water loss regardless of the magnitude. All member affiliates across Canada are equipped to handle rapid response to water damage calls. Prompt action by experienced restorers makes a difference when assessing the structural damage to property. First General Member technicians concentrate on safely drying, deodorizing and disinfecting the areas flooded or damaged by water. Our “first-in” technology advantage combines our professional know-how with state-of-the-art equipment and products.

Structural Drying
Our member professionals have the equipment and experience necessary to handle the most challenging of situations. First General Members have the technology and equipment to handle all types of structural drying, regardless of the magnitude of water loss. Prompt action by experienced restorers like First General Services makes a difference when assessing structural damage to property. First General Service technicians concentrate on safely drying, deodorizing and disinfecting the areas flooded or damaged by water. Our “first-in” technology advantage, professional know-how and state-of-the-art equipment enables us to control the amount of damage you might incur.

Fire/Smoke Damage Restoration
When a fire renders your home or business smoked and damaged, First General Member affiliates across Canada is your best choice for total restoration needs. Our members are full-service restoration contractors, each their own fleet of Emergency Service vehicles equipped with trained professionals to help secure your property, board up and cover all openings, including tarping or shrink wrapping your roof structure and removing all smoke-related odors.

Wind Damage Restoration
In most cases, wind damage is related to trees that fall on structures and cause damage to roofs. First General Member affiliates have responded to the most challenging situations and have the ability to deal with any type of wind damage. Fast action by our experienced restorers will make a difference when assessing the structural damage to a property.

Catastrophic Storm Response
Catastrophic storms such as snow, ice storms, blizzards, fires and floods cause extensive and severe damage. The scene after a catastrophic storm can be very dramatic and large losses can occur. In these types of unfortunate events quick response is necessary. With member locations all across Canada and the U.S., we are able to respond to catastrophes immediately.

Vehicle Impact and Vandalism Restoration
There are those occasions when vehicle impact affects your property. First General Member Services have the equipment and experience necessary to handle the most challenging situations. In most cases, vehicle impacts are related to structures, either home, commercial buildings, and fences of all types which have been directly hit by an out-of-control vehicle. Prompt action by experienced restorers will make the difference when assessing structural damage to your property.

Content Claims Inventory Service

When a fire or water damage requires the removal of contents, First General Members have the expertise. The moving of contents to a remote location for more specialized cleaning, or in some cases putting the contents in sealed containers, are normal occurrences during a loss. One major concern is always the ability to properly identify the contents and its condition at the time of loss. Our member affiliates have the expertise and technology to handle all types of contents and will identify and provide a complete photo library of your contents and their conditions. This process ensures that all items are handled properly from the moment they leave your property, to the minute they are returned to you. First General Services Canada will provide you with a complete chain of custody whether contents are being repaired, cleaned or disposed of.

Back to Top

During restoration, you may have to accommodate temporary housing as this move will facilitate a quicker restoration of the damaged structure. Although this can be a stressful situation, there are many reasons for moving the contents. These reasons are:

• To enable a quicker remodeling process.
• To protect items from potential damage caused by remodeling.
• Contents may require extensive restoration.
• The structure may be damaged to such an extent that contents could also become damaged.
• To secure the property along with the contents.
• The structure may be saturated with so much water the contents could become damaged.
• Most importantly, for your safety.

The move-out process can be broken down into the following categories:

• Photo or video the job site.
• Performing an initial scope and job estimate.
• Packing, tagging, taking inventory and additional sorting of clean and claim items.
• Moving contents to a warehouse, cleaning, deodorizing, and repacking.
• Provide clients with a detailed list of contents.
• Move items back to client when required.